Privacy Policy



Welcome to Revaalo Labs’s privacy policy (“Privacy Policy” or “Policy”).


This Policy outlines Revaalo Labs.’s and its affiliates’ (“we”, “us”, or “our”) practices in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us or that we collect about you (including, for example, when you contact us through the information available on our website https://revaalolabs.com/ ( “Website”). This Policy explains how we process and use your personal data.


Certain jurisdictions require you to consent to the processing of your data, or otherwise require you to accept these terms of this Policy. In this regard and subject to the data protection laws that apply to you, by using the Website, you agree and consent to the collection, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. Please contact us if you have questions on our practices in your country or region.


All references to “you” across this Policy are to an end user who (a) shares their personal data with us or (b) whose personal data we collect or process.


1. BACKGROUND

(a) About Us:

If you have any questions on this Policy, questions on how we process or handle your personal data, or otherwise, you may reach out to us with your grievances, feedback, and comments. Our contact details are:

Name: Revaalo Labs Pvt Ltd
Email: info@revaalo.in


(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


(c) Third-Party Services:

The Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy statements. When you leave the Website, we encourage you to read the privacy policy of such third-party service providers.


2. PURPOSE OF THE WEBSITE

(a) We collect different types of personal data about you in various ways, which we have grouped together as follows. The information that we collect may include:

  1. Identity Data, such as your name, username, and any similar identifier.
  2. Contact Data, such as your address, email addresses, and telephone numbers.
  3. Technical Data, which includes your IP address, device ID, device type or other identifier, browser information including browser type and version, browser language preference, time zone setting and location, browser plug-in types and versions, web browser application details, corresponding location details, date and time stamp, operating system, and other technology on the devices you use to access the Website.
  4. Usage Data, which includes information about how you use the Website and your activity within the sites, time spent using the Website, referring URL, and page views.
  5. Marketing and Communications Data, which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

(c) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us.


3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect your data, including through:


(a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you request marketing to be sent to you, or when you give us feedback or contact us.

(b) Automated technologies or interactions. As you interact with the Website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.

(c) Third parties or publicly available sources. We will receive personal data about you from various third parties. For example, we collect Technical Data from analytics providers such as Google.


4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal obligation. We use your personal data for the following purposes:


  1. To personalize your experience: Your information helps us to better respond to your individual needs.
  2. To improve our services: We continually strive to improve our service offerings based on the information and feedback we receive from you.
  3. To send periodic emails, including marketing emails: The email address you provide may be used to send you marketing emails, information, and updates, in addition to receiving occasional company news and updates related to us or our business.
  4. To comply with legal obligations.


(b) Where applicable laws permit us to, we rely on your consent as a ground to process your personal data.

(c) Where applicable law does not permit us to rely on your consent to process personal data, we rely on the following legal bases for processing your personal data:


  1. Legitimate interests, which means our interest in conducting and managing our business to enable us to provide you with the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  2. Performance of a contract, which means we process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  3. To comply with a legal obligation, which means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.


(d) We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

(e) Please note that we may process your personal data without your knowledge or consent, in compliance with the rules above where this is required or permitted by law.


5. COOKIES

(a) Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service provider’s systems to recognise your browser and capture and remember certain information.

(b) We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

(c) Additionally, you may encounter cookies or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information within a file specific to you.

(d) We use the following cookies:

  1. Essential Cookies. These cookies are sometimes called “strictly necessary” cookies, and are required for the operation of our Website.
  2. Analytical or Performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that you find what you are looking for easily.
  3. Functionality Cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you.
  4. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.
  5. Third Party Cookies. Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be performance cookies or targeting cookies:

[gtag.js (Google Analytics 4) - cookie usage]

(e) You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Name Default Expiration Purpose
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_ga_< container-id > 2 years Used to persist session state.
_ga_< container-id > 90 days Contains campaign related information. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.
acceptCookie 18 hours Used to remember user acceptance for Cookie usage.

(f) You can block cookies by activating the setting on your browser that permits you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the Website.


6. DISCLOSURES OF YOUR PERSONAL DATA

(a) We do not share, sell, trade, or otherwise transfer to any third parties or allow third party to access your personally identifiable information. However, we may share your personal data with third parties set out below for the purposes set out in Section 4:


  1. Internal third parties, which are other companies within the Ohmium group of companies.
  2. External third parties such as:
    • trusted third parties who assist us in operating the Website, providing us with services, and conducting our business, so long as those parties agree to keep this information confidential; and
    • regulators and other bodies, as required by law or regulation.
  3. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If our business undergoes a change, then the new owners will use your personal data in the manner set out in this Policy.


(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


7. CROSS BORDER TRANSFERS OF YOUR PERSONAL DATA

(a) The personal data that we process may be transferred to countries other than where you are based. For example, we transfer your personal data to the United States of America and India, where our servers are located. Where applicable law permits such transfer, we rely on consent to transfer such data. If you are based in the EU, we rely on standard data protection clauses that are approved by the European Commission for the onward transfer of personal data.

(b) You can find out more about these transfer mechanisms by contacting us.


8. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed without authorisation, altered, or disclosed.


9. DATA RETENTION

(a) We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you. In case your information is no longer required for any purpose of lawful processing, then we will ensure it is disposed of in a secure manner.

(b) In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


10. YOUR LEGAL RIGHTS

  (a) Subject to the data protection laws that apply to you, you may have the right to:


  1. Request access to your personal data. This enables you to receive a copy of the personal data we hold about you.
  2. Request confirmation as to whether or not your personal data is being processed.Analytical or Performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that you find what you are looking for easily.
  3. Request the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.Functionality Cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you.
  4. Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.
  5. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  6. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful, but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  7. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, and machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  8. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.


(b) If you wish to exercise any of the rights set out above, please contact us at the details provided in Section 1(a).

(c) We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

(d) We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


11. UPDATES TO THIS POLICY

(a) We may occasionally update this Policy. If we make changes to this Policy, we will notify you of the changes through the Website or through other means, such as email. To the extent permitted under applicable law, by using our Website after such notice, you consent to updates made to this Policy.

(b) We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.